Nonprofit News

15 Important Components of a Successful Software Training Session

February 19, 2016 by Karen O'Connor
I wanted to update a post we had done a few years back as it is a topic that is still relevant. It is the ongoing question of how to present a successful training session. This past week, I again found myself on the ...
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Why discovery is critical to a successful customer relationship.

January 22, 2016 by Karen O'Connor
Discovery is a critical aspect of all of our customer interactions throughout our entire relationship, and one of the key factors that helps determine a successful outcome, whether that is helping a customer to purchase ...
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Happy Accidents | The Fergy Special and Serendipity

January 19, 2016 by Darla Hamlin
A sad event got me thinking about how sometimes a small act can grow into something bigger. My friends's father, Frank Talarico, Sr., passed away this week. With his brother, he co-founded Luiggi's Pizzeria located in ...
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SaaS Auto Updates | Pros and Cons

January 15, 2016 by Karen O'Connor
One of the key benefits of SaaS (Software as a Service) is the auto update functionality which provides a host of pros to the end user. As a user of cloud based subscription software, I find the auto update ...
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Soft Trac's Top Ten Highlights from 2015

January 1, 2016 by Karen O'Connor
The start of a new year always brings with it a time of reflection and an opportunity to take a breath and make note of what you have accomplished. We are getting into the spirit of things this year with our own top ten ...
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OnTrac Office Hours | What have we learned so far?

December 29, 2015 by Karen O'Connor
This past year we launched a new program at Soft Trac called OnTrac. As a component of OnTrac, we have been hosting monthly Office Hour remote sessions with our customers to discuss questions they may have about their ...
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Finding the bandwidth when you think there is none.

December 18, 2015 by Karen O'Connor
One of the things that seems to be a constant is how busy everyone is these days. There's a reason getting to inbox zero is so elusive. Technology has helped progress us in so many ways but it has forever changed the ...
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Soft Trac Posts #UNselfies in Support of #GivingTuesday

December 1, 2015 by Karen O'Connor
We posted our #UNselfies. Did you? If you haven't done yours yet, it's not too late! As explained on the #GivingTuesday website, an #UNselfie is:
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What we did with our time as the Abila Partner of the Month

November 6, 2015 by Karen O'Connor
As we announced in a previous blog post, Soft Trac was recently recognized as Abila's Partner of the Month. In connection with this honor, we participated in a couple of additional activities that we wanted to highlight.
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Having no hot water reminds me of the importance of an annual system review.

October 9, 2015 by Karen O'Connor
I have no hot water today which is never good. I've already had the water pump specialist on site to let me know it's probably my boiler. That repair person is on their way now. The good news is that I was able to reach ...
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