We've talked before about our approach to implementations and we thought it would be nice to revisit the topic. Sometimes the biggest roadblock to resolving a problem is knowing where to go to get help. At Soft Trac, we believe a single point of contact approach during your software implementation can streamline the process and make it easy to know where to turn with your questions. 

What are some of the key advantages to having a dedicated project manager?

Your project manager will be with you every step of the way…

They guide you through system planning, installation, scheduling, training and implementation. They collaborate with you on the project and handle overall management of all the details to ensure a successful software implementation. 

Your project manager has a deep understanding of your organization's needs…

Because they are involved in every aspect of your project, they understand the complete picture and can help guide you through the process. They work with everyone involved on your implementation team and help pull all the pieces together.

Your project manager is easily accessible and available to respond to your questions…

You'll have direct phone and e-mail access to your project manager. They, in turn, provide ongoing communication and dialogue to keep your project running smoothly.

Your project manager provides go-live support and follow up...

They don’t say good bye once the project is done. They provide you with initial go-live support and can offer on-going support either through one of our ClientCare Plans or at our regular hourly rate. They also help with any recommendations or guidance on new issues that may come up in the future.

Your project manager delivers an exemplary customer experience… 

You always know who to ask for any questions or concerns that arises during your project. And, if it's something they cannot answer themselves, they use all their resources to get you a timely response. They have an experienced team to back them up.

At Soft Trac we believe there is nothing more important than our relationship with our customers and by focusing on developing a personal, one on one relationship with each one of them we can provide the best service possible.

Soft Trac is a woman-owned business and accomplished team of nonprofit software consultants. We believe in making nonprofits "do good" better. For more information on any of the topics discussed in this blog or to learn more about the software products and services we offer, please visit our CONTACT page.