Soft Trac ClientCare Plans
Your software is essential to your success and Soft Trac’s ClientCare plans will provide you with the technical expertise you need to keep your system running smoothly. Soft Trac offers three levels of annual ClientCare plans designed with your most frequently requested service options in mind.
Each plan is designed to answer routine “how to” and procedural questions about using the software and to help troubleshoot specific challenges. Support is provided by telephone, email, and remote connection.
Soft Trac ClientCare Add-On
Microix Support Add-On (Silver/Gold CCP Only)
- Unlimited Technical assistance with Microix Requisition and/or Budgeting Modules including: Troubleshooting Configuration, Users and Security, Workflows, Standard Reports, Requisition System Alerts, Personnel Wages and Benefit Configuration, Distribution of Budget Worksheets and Transferring documents to MIP.