Soft Trac ClientCare Plans

Your software is essential to your success and Soft Trac’s ClientCare plans will provide you with the technical expertise you need to keep your system running smoothly.  Soft Trac offers three levels of annual ClientCare plans designed with your most frequently requested service options in mind. 
 
Each plan is designed to answer routine “how to” and procedural questions about using the software and to help troubleshoot specific challenges. Support is provided by telephone, email, and remote connection.

  Bronze CCP-1 Sliver CCP-1 Gold CCP-1
 

BRONZE

SILVER

GOLD
Up to 5 hours of e-mail, telephone, remote, and web support X - -
Unlimited e-mail, telephone, remote, web support - X X
Dedicated technical support line X X X
Remote software upgrade assistance (must be no more than two versions back) - X X
24 hours or better response time (average is 2 hours) X X X
Soft Trac has Certified Consultants/Trainers on Staff X X X
Annual Systems Review - - X
Unlimited Soft Trac online training classes.  - - X
OnTrac Virtual Training Courses

5% off OnTrac
https://www.ontrac-training.com/

 25% off OnTrac   https://www.ontrac-training.com/

FREE Unlimited OnTrac       https://www.ontrac-training.com/

 

Soft Trac ClientCare Add-On

Microix Support Add-On (Silver/Gold CCP Only)

  • Unlimited Technical assistance with Microix Requisition and/or Budgeting Modules including: Troubleshooting Configuration, Users and Security, Workflows, Standard Reports, Requisition System Alerts, Personnel Wages and Benefit Configuration, Distribution of Budget Worksheets and Transferring documents to MIP.
 
Contact to Learn More About Soft Trac ClientCare
 
OnTrac Training