Soft Trac ClientCare Plans

Your software is essential to your success and Soft Trac’s ClientCare plans will provide you with the technical expertise you need to keep your system running smoothly.  Soft Trac offers three levels of annual ClientCare plans designed with your most-frequently requested service options in mind. 
 
Each plan is designed to answer routine “how to” and procedural questions about using the software and to help troubleshoot specific problems.  Support is provided by telephone, email, and remote connection.

Gold ClientCare Plan

  • Up to 5 hours e-mail, telephone, remote, web support
  • Dedicated technical support line
  • 24 hours or better response time (average is 2 hours)
  • Soft Trac has Certified Consultants/Trainers on Staff
  • Free attendance to FREE webinars during the year for all staff members



  • Dedicated technical support line
  • 24 hours or better response time (average is 2 hours)
  • Soft Trac has Certified Consultants/Trainers on Staff
  • Unlimited e-mail, telephone, remote, web support
  • Remote software upgrade assistance (must be no more than two versions back)


  • Annual Systems Review
  • Unlimited Soft Trac online training classes. 

Silver ClientCare Plan (1)

  • Up to 5 hours e-mail, telephone, remote, web support
  • Dedicated technical support line
  • 24 hours or better response time (average is 2 hours)
  • Soft Trac has Certified Consultants/Trainers on Staff
  • Free attendance to FREE webinars during the year for all staff members

 

  • Dedicated technical support line
  • 24 hours or better response time (average is 2 hours)
  • Soft Trac has Certified Consultants/Trainers on Staff
  • Unlimited e-mail, telephone, remote, web support
  • Remote software upgrade assistance (must be no more than two versions back)

Bronze ClientCare Plan

  • Up to 5 hours e-mail, telephone, remote, web support
  • Dedicated technical support line
  • 24 hours or better response time (average is 2 hours)
  • Soft Trac has Certified Consultants/Trainers on Staff
  • Free attendance to FREE webinars during the year for all staff members







NOTE:
Installation, system setup and training, data migration assistance, development of custom reports, and other tasks that are described as training or consulting services are not included in the Client Care support, but available at our standard hourly rate. All services provided onsite is billed as Professional Services.

Training is required to qualify for any ClientCare plan.