Sage Nonprofit Solutions Software Support
Ongoing Support
Telephone support is always available and we are happy to arrange additional in-person training.
Because we believe so strongly in your success and understand that nonprofits have limited budgets, we offer unlimited annual phone support and no cost training workshops.
Our support is part of what we call the ClientCare program, which helps give you the support you need on an ongoing basis.
Contact us to learn more about ClientCare!
Get More Support with Client Care
Your Sage software is essential to your success and Soft Trac's ClientCare plans will provide you with the technical expertise you need to keep your system running smoothly. Soft Trac offers three levels of annual ClientCare plans designed with your most-frequently requested service options in mind.
Each plan is designed to answer routine "how to" and procedural questions about using the software and to help troubleshoot specific problems. Support is provided by telephone, email, and remote connection.
Basic ClientCare
- Up to 5 hours e-mail, telephone, remote, web support
- Dedicated technical support lines
- 24 hours or better response time (average is 2 hours)
- Quarterly User Group Meetings are included for all staff members
- Soft Trac has Certified Consultants/Trainers on Staff
- CPE Credits for Soft Trac Regional Classroom Trainings
Silver ClientCare
- All Basic ClientCare PLUS
- Unlimited e-mail, telephone, remote, web support
- 10% discount on all Soft Trac Classroom or Web Trainings
- Free attendance to the annual "What's New" upgrade workshop for all staff members
Gold ClientCare
- All Silver ClientCare PLUS:
- Annual Systems Review
Note: Installation, system setup and training, data migration assistance, development of custom reports and other tasks that are described as training or consulting services are not included in the Client Care support, but are available. Contact us for details.
