Soft Trac ClientCare

Your software is essential to your success and Soft Trac’s ClientCare plans will provide you with the technical expertise you need to keep your system running smoothly.  Soft Trac offers three levels of annual ClientCare plans designed with your most-frequently requested service options in mind. 
 
Each plan is designed to answer routine “how to” and procedural questions about using the software and to help troubleshoot specific problems.  Support is provided by telephone, email, and remote connection.

Bronze

  • Up to 5 hours e-mail, telephone, remote, web support
  • Dedicated technical support line
  • 24 hours or better response time (average is 2 hours)
  • Quarterly User Group Meetings are included for all staff members
  • Soft Trac has Certified Consultants/Trainers on Staff

silver

  • All Basic ClientCare PLUS
  • Unlimited e-mail, telephone, remote, web support
  • Free attendance to the annual “What’s New” upgrade workshop for all staff members
  • Remote software upgrade assistance (must be no more than two versions back)
  • Unlimited access to Soft Trac's OnTrac - What is OnTrac?

gold

  • All Silver ClientCare PLUS
  • Annual Systems Review
  • Unlimited Soft Trac online training classes. 
  • Unlimited access to Soft Trac's OnTrac - What is OnTrac?

NOTE:
Installation, system setup and training, data migration assistance, development of custom reports, and other tasks that are described as training or consulting services are not included in the Client Care support, but available at our standard hourly rate. All services provided onsite is billed as Professional Services.

Training is required to qualify for any ClientCare plan.



request More Information