Citizen Request Services
Municipal Small Government Accounting Software New England & Maine - Citizen Request Service Order Solution
Civics™ is an online service management solution designed to process:
- Citizen Requests
- Create service (work) orders
- Office Management of service orders
- Code enforcement
- Insure audit trails
- Provide real-time reports from anywhere in the world.
This secure Internet based design enables every size organization to affordably get started with Civics™ in minutes. Civics™ can be used by an unlimited number of full time office staff, part time at home staff and mobile field workers. All of this accessibility insures your team will be informed of everything important to the organization.
Mobile Smartphones are a "smart" choice
Your existing wireless phone provider offers you affordable Smartphones such as the Blackberry®, Windows Mobile® and more. These phones access email and the Internet while outside the office. Civics™ is an Online system designed to work with each Smartphone's web browser so your team will instantly be notified, read and solve issues while in the field. This design is affordable, easy to use and already available with your current wireless provider.
CIVICS™ Features and Benefits
- Online design means you can get started in minutes.
- Accessible from any computer with an Internet connection
- Accessible and designed to work with wireless phone access
- Customer web portal enables customers to submit and receive solutions to issues they need solved.
- Ability to setup an unlimited number of types of service to be tracked.
- Ability to email issue to responsible party as notification.
- Report on the frequency of issues, analyze geographic areas for problems and quantify the numbers and types of issues occurring.
- Can Integrate with Accounting systems for invoicing and inventory integration
- Online Calendar for appointments and MS Outlook Integration.
Contact Soft Trac for more information on Citizen 311 Request municipal software products.